Last Updated: 21/08/26
At AVNTA, every garment is created with intention — from fabric selection and construction to fit, finish, and presentation. We believe the customer experience should feel effortless, refined, and transparent at every stage, including after a purchase is made.
To maintain the quality, hygiene, and integrity of our products while ensuring a fair experience for all customers, please review the following policy carefully before requesting a return, refund, or exchange.
1. Exchange Eligibility
AVNTA offers exchanges on eligible products within 7 days of successful delivery.
Eligible exchange requests may include:
• Size adjustments
• Alternate color selection
• Alternate product selection of equal value
• Preference-based exchanges, subject to availability
All exchange requests are subject to product availability at the time of approval.
To maintain operational efficiency and inventory accuracy, AVNTA generally permits one exchange per order. In exceptional situations, additional support may be reviewed at our discretion.
If the requested replacement item is unavailable, AVNTA may offer:
• Store credit
• An alternate product option
• A suitable resolution based on inventory availability
2. Refund Eligibility
Refunds are offered only in approved circumstances, including:
• Incorrect product received
• Product received in damaged condition
• Verified manufacturing defect
Refund requests must be submitted within 7 days of delivery.
For damaged, defective, or incorrect items, customers must contact AVNTA within 48 hours of delivery and provide clear supporting photos or videos for verification purposes.
Once approved, refunds are processed to the original payment method whenever possible. Depending on the payment method used, refunds may alternatively be issued through:
• UPI transfer
• Bank transfer
• Store credit
Refund processing timelines may vary depending on payment providers and banking institutions, but are typically completed within 5–7 business days after final approval.
AVNTA reserves the right to decline refund requests that do not meet the conditions outlined within this policy.
3. Store Credit
In selected cases, AVNTA may offer store credit as an alternative to a direct refund, particularly for:
• Preference-based returns
• Exchange unavailability
• Approved non-defective returns
• Special-case resolutions
Store credit issued by AVNTA may be used toward future purchases on the official AVNTA website unless otherwise specified.
4. Return Condition Requirements
To preserve garment hygiene, presentation standards, and product integrity, all items submitted for return or exchange must be returned in their original condition.
Products must:
• Be unworn, unused, and unwashed
• Include original tags and labels
• Include original packaging whenever reasonably possible
• Be free from stains, makeup marks, odor, perfume, pet hair, damage, or visible signs of use
Products failing to meet these conditions may be rejected following inspection.
For hygiene and quality assurance purposes, AVNTA reserves the right to make the final decision regarding product condition eligibility.
5. Non-Eligible Items
The following items are generally not eligible for return, refund, or exchange unless received in defective condition:
• Worn or washed products
• Customized or personalized products
• Limited-release or made-to-order items
• Gift cards
• Final sale or clearance products
• International orders
• Products returned without prior approval
6. Sale & Promotional Purchases
Products purchased during promotional campaigns, limited-time offers, or discounted sales may be eligible for exchange only, subject to stock availability.
Refunds on discounted purchases are generally not applicable unless the item received is defective, damaged, or incorrect.
Specific promotional events may carry separate return conditions, which will be communicated where applicable.
7. Return Shipping Responsibility
AVNTA will cover return shipping costs in cases involving:
• Incorrect items
• Verified manufacturing defects
• Products damaged during delivery
Customers are responsible for shipping costs related to:
• Size exchanges
• Preference-based exchanges
• Incorrect product selection
• Failed deliveries caused by inaccurate shipping information
Customers are advised to securely package all approved returns. AVNTA is not responsible for items lost, delayed, or damaged during unauthorized or improperly packaged return shipments.
8. Return Process
To request a return, refund, or exchange, customers must contact AVNTA through the official support channels listed on our website within the eligible timeframe.
To ensure faster assistance, customers should include:
• Order number
• Clear explanation of the request
• Supporting photos or videos where applicable
Once reviewed, AVNTA will provide further instructions regarding approval, pickup arrangements, or return shipping procedures.
Please do not return products without prior confirmation from AVNTA, as unauthorized returns may not be accepted.
9. Inspection & Final Approval
All returned products undergo a quality inspection before any refund, exchange, or store credit is finalized.
Refunds, exchanges, or credits are processed only after the returned item has been successfully received and approved following inspection.
AVNTA reserves the right to:
• Approve or decline requests that do not meet policy conditions
• Refuse returns showing signs of wear, misuse, alteration, or damage
• Reject fraudulent, abusive, or excessive return activity
These measures help maintain fairness, product standards, and operational integrity for all customers.
10. Cancellations
Orders may only be cancelled before dispatch confirmation.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
If cancellation is approved before dispatch, the refund will be processed to the original payment method or an alternate approved method where necessary.
11. Incorrect Address & Failed Deliveries
Customers are responsible for ensuring all shipping information provided at checkout is complete and accurate.
If an order fails delivery due to:
• Incorrect address details
• Incomplete shipping information
• Unavailable recipient
• Repeated delivery refusal
Additional shipping or re-delivery charges may apply.
AVNTA is not responsible for delays or losses resulting from inaccurate customer-provided shipping information.
12. Product Appearance & Variation Disclaimer
AVNTA makes every effort to present products as accurately as possible through photography, lighting, and product descriptions.
However, minor variations in color appearance, texture, or finish may occur due to:
• Screen settings
• Lighting conditions
• Fabric dye processes
• Natural material characteristics
Such variations are not considered manufacturing defects.
13. Limited Production & Availability
Certain AVNTA products are released in intentionally limited quantities to maintain production quality, controlled inventory, and product exclusivity.
As a result, some exchanges or replacements may depend on stock availability at the time of request approval.
14. Contact & Support
For all return, refund, or exchange assistance, customers may contact AVNTA through the official support channels listed on our website or verified social platforms.
Our team aims to provide support that reflects the same level of care, clarity, and professionalism present throughout the AVNTA experience.
By placing an order with AVNTA, customers acknowledge and agree to the terms outlined within this policy.