Last Updated: 21/0826
At AVNTA, shipping is approached as an extension of the overall customer experience — with the same level of care, precision, and attention that defines every garment we create.
From preparation and quality control to packaging and dispatch, every order is handled through a structured process designed to maintain the presentation, integrity, and standards associated with the AVNTA brand.
Our goal is to provide a delivery experience that feels clear, dependable, and thoughtfully executed from the moment an order is placed to the moment it arrives.
1. SHIPPING AVAILABILITY
AVNTA currently ships across India.
International shipping may be introduced in future phases as operational capabilities continue to expand.
At this time, certain remote, restricted, or non-serviceable regions may not qualify for delivery depending on courier accessibility and operational limitations.
AVNTA reserves the right to decline or cancel orders that cannot be fulfilled safely or reliably within available shipping networks.
2. ORDER PROCESSING & DISPATCH
Each order undergoes a preparation process before dispatch, which may include:
• Garment inspection
• Quality verification
• Packaging review
• Order confirmation
• Final dispatch approval
Most orders are prepared and dispatched within 1–3 business days following successful order confirmation.
During launches, limited releases, promotional periods, restocks, preorder events, or elevated order volumes, dispatch timelines may require additional processing time to maintain AVNTA quality and fulfillment standards.
Where significant delays occur, reasonable efforts will be made to communicate updated timelines through official AVNTA channels.
Business days exclude Saturdays Sundays and public holidays unless otherwise stated.
3. ESTIMATED DELIVERY TIMELINES
Estimated delivery timelines may vary depending on:
• Destination region
• Courier operations
• Transit conditions
• Weather disruptions
• Public holidays
• Other external logistical factors
Approximate delivery estimates after dispatch:
• Metro Cities: 2–5 business days
• Other Regions: 4–8 business days
Remote or courier-restricted areas may require additional transit time.
All delivery timelines provided by AVNTA are estimates only and should not be interpreted as guaranteed delivery commitments.
4. PACKAGING STANDARDS
Every AVNTA order is prepared with careful attention to:
• Garment protection
• Presentation quality
• Packaging integrity
• Overall customer experience
Our packaging philosophy follows a clean, refined, and minimal presentation standard aligned with the visual and product identity of the brand.
Packaging formats, materials, and presentation details may evolve periodically as part of ongoing operational and brand improvements.
5. SHIPPING CHARGES
Applicable shipping charges, if any, are calculated and displayed during checkout before payment confirmation.
6. CASH ON DELIVERY (COD)
Cash on Delivery (COD) may be available for eligible Indian locations and qualifying orders.
To maintain operational efficiency and reduce fraudulent transactions, certain COD orders may require additional verification before dispatch.
AVNTA reserves the right to:
• Limit COD availability
• Decline COD requests
• Require prepaid checkout
• Cancel orders that do not meet applicable verification or fulfillment requirements
based on internal review, order history, delivery region, or operational considerations.
Repeated failed COD deliveries or refused shipments may result in future ordering restrictions.
7. ORDER TRACKING
Once an order has been dispatched, shipment tracking details will be shared using the contact information provided during checkout.
Tracking updates depend on courier scan activity and may occasionally require time to refresh within the courier network.
Customers are encouraged to monitor tracking updates directly through the assigned courier partner after dispatch confirmation.
8. SHIPPING ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate, including:
• Recipient name
• Shipping address
• Landmark details, where applicable
• Active contact information
AVNTA is not responsible for delays, failed deliveries, losses, or additional costs resulting from:
• Incorrect addresses
• Incomplete delivery details
• Unavailable recipients
• Inaccurate customer-provided information
If a shipment is returned due to failed delivery attempts or address-related issues, additional re-shipping charges may apply before re-dispatch can be arranged.
9. ADDRESS CHANGES & ORDER MODIFICATIONS
Requests related to:
• Shipping address updates
• Size changes
• Color modifications
• Order adjustments
may be accommodated free of charge before dispatch processing begins, subject to inventory availability and operational feasibility.
If a customer requests a change after the order has been dispatched, the applicable return, exchange, or re-shipping charges will be the customer’s responsibility.
If an incorrect size, color, product, or other order detail is dispatched due to an error by AVNTA, the applicable resolution and shipping costs will be handled by AVNTA in accordance with the relevant AVNTA policies.
Once an order enters preparation or dispatch stages, modifications may no longer be possible.
All modification requests remain subject to:
• Operational feasibility
• Inventory availability
• Verification requirements
• Processing status at the time of request
10. LIMITED RELEASES, PREORDERS & HIGH-DEMAND DROPS
Certain AVNTA releases may be produced in intentionally limited quantities to preserve product quality, controlled production standards, and collection exclusivity.
As a result, selected launches, preorder items, restocks, or high-demand releases may require extended preparation or fulfillment timelines.
Estimated dispatch windows for preorder or delayed-release products will be communicated where applicable. However, these timelines remain approximate and may occasionally shift due to production or logistical factors.
If an order contains both preorder and ready-to-ship items, AVNTA may choose to:
• Dispatch products together upon availability; or
• Separate shipments operationally where appropriate.
11. SPLIT SHIPMENTS
Orders containing multiple items are generally shipped together whenever possible.
However, AVNTA reserves the right to divide orders into separate shipments in situations involving:
• Product availability
• Operational efficiency
• Packaging limitations
• Fulfillment optimization
Customers will receive updated tracking information where split shipments apply.
12. DELAYS, LOST SHIPMENTS & TRANSIT ISSUES
If a shipment is significantly delayed, lost in transit, marked undeliverable, or affected during delivery operations, AVNTA will coordinate with the assigned courier partner for investigation and verification before determining the appropriate resolution.
Depending on the verified outcome, resolutions may include:
• Shipment assistance
• Replacement approval
• Store credit
• Reshipment
• Other appropriate support determined by AVNTA
Resolution eligibility remains subject to:
• Courier investigation results
• Shipment verification
• Operational review
• Claim authenticity
AVNTA reserves the right to deny claims involving fraudulent activity, misuse, or unverifiable delivery disputes.
13. DELIVERED ORDERS & RECIPIENT RESPONSIBILITY
Once a shipment is marked as successfully delivered by the courier partner to the delivery address provided at checkout, responsibility for the package transfers to the recipient.
AVNTA is not responsible for:
• Lost or stolen packages after confirmed delivery
• Recipient unavailability after successful delivery
• Delivery issues arising from customer-authorized third-party acceptance
Customers are encouraged to ensure secure receipt arrangements at the delivery location.
14. DAMAGED OR TAMPERED DELIVERIES
If a package or product appears damaged, opened, or tampered with at the time of delivery, customers must document the condition immediately through clear photographs and an unboxing video showing the package and product condition from the moment it is opened.
Customers should retain all packaging materials and contact AVNTA promptly before using the product.
AVNTA records dispatch-stage videos of orders as part of its internal fulfillment and verification process. These records may be reviewed alongside customer-provided photographs and unboxing videos when investigating a damage or delivery-related claim.
If the damage is verified as having occurred before or during delivery, AVNTA will be responsible for the applicable resolution in accordance with the relevant AVNTA policies.
Damage caused by the customer after delivery, intentional damage, misuse, or attempts to claim a refund or replacement for customer-caused damage will not be the responsibility of AVNTA.
Failure to provide the requested photographs, unboxing video, or other relevant evidence may affect resolution eligibility.
15. OPERATIONAL DELAYS BEYOND CONTROL
While AVNTA maintains structured fulfillment and dispatch standards, certain delays may occasionally occur due to circumstances beyond operational control, including:
• Courier disruptions
• Weather conditions
• Regional restrictions
• Transportation interruptions
• Public holidays
• Government actions
• Unforeseen logistical events
We appreciate customer patience and understanding in such situations.
16. SUPPORT & ASSISTANCE
For shipping-related assistance, customers are encouraged to contact AVNTA through the official support channels provided on our website.
To help us assist efficiently, customers should include:
• Order number
• Registered contact details
• Relevant shipment information, where applicable
• Clear photographs or videos where relevant to the issue
• Any other information or evidence reasonably requested by AVNTA to assess the matter
For matters involving damaged products, returns, exchanges, sizing, order modifications, or other order-related concerns, customers may be required to provide relevant photographs, videos, or supporting information in accordance with the applicable AVNTA policies.
Support response timelines may vary depending on inquiry volume and operational schedules.
17. POLICY UPDATES
AVNTA reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on the official AVNTA website.
Customers are encouraged to review this policy periodically before placing orders.
By placing an order with AVNTA, customers acknowledge and agree to the terms outlined within this Shipping Policy.